FAQ

Who is Alliance Sports Group?

Alliance Sports Group is the parent company of NEBO® Tools, NEBO® Sports, WeatherRite®, Quarrow® and is an authorized distributor of Word-Lock and an official licensee of the U.S. Army brand.

Does NEBO offer a warranty for its products?

Yes, NEBO® stands behind its products with a 1 year limited manufacturer's warranty. Any item that does not perform properly due to a manufacturer defect can be returned for a warranty replacement. Warranty does not cover normal wear and tear or batteries. Refer to our Shipping & Returns page for more information. 

Please follow the below steps when returning any NEBO products covered under the above warranty:

Step 1: Package the Tool Securely

When sending your tool, please ensure that you label the package clearly. We cannot be responsible for products that do not reach us.

Please include: The tool, proof of purchase, reason for return, contact information, your name and return address. Make sure all your correspondence is legible so we can deal with your request as quickly as possible.

Step 2: Address and Postage

True Brands Product Return,

Unit 2, The GP Centre
Yeoman Road
Ringwood
Hampshire
UK
BH24 3FF

We recommend using a recorded delivery service to best ensure arrival of your parcel. Postage is at your expense and is non refundable.

Step 3: We Replace your Product

Once your product is either repaired, replaced or if product is discontinued, replaced with an item of equal value, we will post it by 1st class Royal Mail or Recorded Delivery (depending on value of item). We will strive to return your product as quickly as possible, please be patient at busy times of the year.


Why does my flashlight, flash and then turn off?

Some our flash lights are in a “Try Me” mode. This is designed for the flashlights that are in store, so that when customers put them on they automatically go off after a length of time to save on batteries.

 

 

 Now, to deactivate this mode you have to unscrew the bottom cap. There is then another cap which will need unscrewing also. Remove the battery and leave it out for 15 seconds and put it back in and screw both caps back on.

 

How will my order be shipped (UPS, FedEx, USPS?) How many days will it take for me to get my order?

 We use all methods of shipping. After being processed,all orders, unless otherwise specified.  Processing can take up to 5 days.  Delivery can take up to 10 days depending on where item is being shipped.

Are NEBO® products water-resistant?

 Yes, all of our products are rated as water-resistant.
     


What batteries does my product use?

Flash Light  Batteries
Redline OC 1 x AA
BIG DADDY 2000lm Flashlight   9 x AA
REBEL 600RC Headlamp  1 x Lithuim Ion
ARC500 Rechargeable Bike Light   1 x Lithuim Ion
Big Cryket  3 x AA
TANGO   1 x Lithuim Ion
Z-Bug Lantern   3 x AA
Big Larry Pro RC 1 x Lithuim Ion
BLAST 1440 LUMEN 6 x AA
SLYDE KING  1 x Lithuim Ion
CRYKET  4 x AAA
SLYDE +  4 x AAA
DUO headlamp 3 x AAA
Twyst Z 4 x AAA
Redline V 500lm   3 x AAA
Redline RC MAGDOCK 320 1 x Lithuim Ion
REBEL 600RC Headlamp   1 x Lithuim Ion
LEO   3 x AAA
POPLITE   3 x LR44
SLIM Pocket Work Light   1 x Lithuim Ion
Slyde King  1 x Lithuim Ion
TWYST Z - Bright Ideas 4 x AAA
BIG LARRY Black - Bright Ideas 3 x AA
LIL LARRY - Bright Ideas 3 x AAA
MAGDOCK - Bright Ideas  1 x Lithuim Ion
Slyde + 4 x AAA
DUO headlamp - Bright Ideas  3 x AAA
CRYKET - Bright Ideas  4 x AAA
LUMO - Bright Ideas BLACK 3 x LR44
LARRY C - Bright Ideas 3 x AAA
iPROTEC™ PRO 600 HEAD+TASK RC   1 x Lithuim Ion
iPROTEC™ PRO 220 TASK+SPOT    3 x AAA
iPROTEC™ PRO POPLITE   3 x LR44
iPROTEC™ PRO 2400 LIGHT 9 x AA
iPROTEC™ PRO 1400 LITE  6 x AA
iPROTEC™ PRO 500 LIGHT 3 x AAA
iPROTEC™ PRO 400 LITE 3 x AAA
iPROTEC™ PRO 200 LITE  2 x AA
iPROTEC™ TWYST™Z  4 x AAA
iPROTEC™ NIGHTCOMMANDER  4 x AAA
iPROTEC™ PRODUOHEADLAMP  3 x AAA
iPROTEC™ PRO250LIGHT 3 x AAA
iPROTEC™ PRO320RC with Magdock  1 x Lithuim Ion
iPROTEC™ TASKLIGHT  3 x AAA
iPROTEC™ CHAMELEON 1 x AA
iPROTEC™ LUMO Black  3 x LR44
iPROTEC™ PRO220LIGHT 3 x AAA
iPROTEC™ PRO180LIGHT 1 x AA
iPROTEC™ PRO100LIGHT 1 x AA
IPROTEC TWYST 4 x AA